Refund & Returns Policy

Last Updated: November 2025

Thank you for shopping at https://gofinchkart.com.au

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and returns policy below.

1. Return Conditions

As we sell home, kitchen, storage, patio, and tool-related products, product condition and safety are important to us.

We only accept returns under the following conditions:

You may request a return if:

You received a damaged, defective, or incorrect item
The product is unused, unopened, and in its original packaging
The return request is submitted within 7 days of receiving your order

Items not eligible for return:

Used, installed, or altered items
Products without original packaging or proof of purchase
Items marked as “Final Sale” or “Non-Returnable”

2. Return Process

To initiate a return:

Email us at support@gofinchkart.com.au with your order number, reason for return, and photos of the product (if applicable).
Our support team will review your request and, if approved, provide return shipping instructions.
Once the item is received and inspected, we will process your refund or replacement.

Important notes:

Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refunds will be issued to the original payment method within 5–10 business days after inspection.